Welcome to King Faisal Hospital Rwanda’s outpatient services. We are dedicated to providing high-quality and accessible medical services to patients who do not require hospitalization. We offer a comprehensive range of medical services to patients who do not require hospitalization. Our experienced physicians provide personalized care for patients of all ages, with specialized services for women’s health, pediatric care, and various medical conditions. Our outpatient department is equipped with state-of-the-art technology and staffed by qualified medical professionals committed to providing our patients with the best care possible. We are dedicated to providing accessible and high-quality medical care to our community.
Being admitted can be a stressful experience for both patients and their loved ones. That is why we have created a comprehensive admissions and discharge process to ensure our patients receive the best possible care and support during their stay with us.
To be admitted, you will need to go through a registration process. Our registration desk is at the hospital entrance, and our friendly staff will guide you through the process. You will need to provide your personal information, including your name, address, and insurance details. Once you have completed the registration process, you will be escorted to your room.
Our team of healthcare professionals will then conduct a thorough assessment to determine the best course of treatment for you. This assessment includes a physical examination, medical history, and necessary diagnostic tests. Based on the assessment results, our medical team will develop a personalized treatment plan for you.
During your stay at King Faisal Hospital, our team will provide 24-hour care, including medical treatment, nursing care, and emotional support. We encourage our patients to participate in their care and ask questions to ensure that they fully understand their treatment plan.
Once your treatment is complete, our medical team will conduct a final assessment to determine if you are ready for discharge. If you are ready to leave, our team will provide detailed discharge instructions, including medication instructions, follow-up appointments, and any necessary home care instructions.
If you require additional support after your discharge, our team will work with you to develop a plan for ongoing care. This may include home care services, rehabilitation services, or referral to a specialist.
We are committed to providing our patients with the highest quality care and support at King Faisal Hospital. Our admissions and discharge process is designed to ensure that our patients receive the best possible care from the moment they arrive until the moment they leave.
Please don’t hesitate to speak with our staff if you have any questions or concerns about our admissions or discharge process.
All patients, regardless of gender, sexual orientation, age, religion, cultural belief, or handicap, are equally entitled to health services to promote and maintain good health. Whether the services are being offered through the public, private, or NGO sector, every patient has certain rights which cannot be taken away:
Right to Care
- You have the right to receive care when you need it.
- You have the right to the best quality care available, including preventive, curative, promotive, and rehabilitative care.
- You have the right to a full continuum of care, including referral when needed.
Right to Privacy
- You have the right to be consulted in a private space free from being seen or overheard by others.
- You have the right for all information about your medical condition to be kept confidential within the limits of the law.
Right to Information
- You have the right to know who is treating you and their qualifications.
- You have the right to information on your condition, the diagnosis, prognosis, treatment, risks, and alternatives.
- You have the right to know the names of the drugs prescribed, their actions, and side effects.
Right to Choices
- You have the right to participate in decision-making about your care, treatment, and medications and provide informed consent to care.
- You have the right to refuse any care, treatment, and medications and be informed about the consequences.
3.You have the right to a second opinion4. You have the right to choose whether to take part in research programsRight to Respect
- You have the right to be treated with respect and for your personal views, religious, and cultural beliefs to be respected by all healthcare workers.
- You have the right to be free of discrimination, harassment, or any risk to your safety
- You have the right to receive care in a language you can understand
Right to Complain
- You have the right to complain about any aspect of your care and treatment without fear of recrimination
- You have the right to receive prompt action on your complaints and a report on actions taken.
With these rights come important patient responsibilities to ensure the health system can deliver on these rights. Responsibilities of the Patient
- You are responsible for caring for your health
- You are responsible to access and use the health system properly and not abuse it
- You are responsible for respecting the rights of health providers and other patients
- You are responsible to provide health care providers with relevant accurate information about your health condition
- You are responsible to follow all instructions and adhere to treatments prescribed
- You are responsible for ensuring that you have the means to pay for all services delivered.