Welcome to King Faisal Hospital Rwanda’s outpatient services. We are dedicated to providing high-quality and accessible medical services to patients who do not require hospitalization. We offer a comprehensive range of medical services to patients who do not require hospitalization. Our experienced physicians provide personalized care for patients of all ages, with specialized services for women’s health, pediatric care, and various medical conditions. Our outpatient department is equipped with state-of-the-art technology and staffed by qualified medical professionals committed to providing our patients with the best care possible. We are dedicated to providing accessible and high-quality medical care to our community.

Seeking medical treatment can be a stressful experience, which is why we have created a streamlined admissions and discharge process for our outpatient services. We want to ensure that you receive the best possible care and support during your visit to our hospital.AdmissionsFor admission, you will need to schedule an appointment by calling our outpatient clinic. Please take note of the below:

  • Outpatient clinics are open from Monday- Friday, 7:00 am-5:00 pm Saturday and Sunday clinics are open from 8:00 am- 4:00 pm
  • Vaccinations are conducted on Wednesday and Saturday from 7:00 am5:00 pm. Infants from 0 to 3 months are vaccinated on Wednesdays, while those above 3 months are vaccinated on Saturdays.
  • To book an appointment, please dial the following lines: toll-free lines: 3939 or +250 788 123 200
  • International visitors can book an appointment by dialing our toll-free line: 3937 or International Whatsapp Call :+250788384877
  • To contact URUSARO CLINIC, please dial‎ : +250 780 118 793. The line operates 24/7.
  • For Immediate Feedback , Please  Don’t Hesitate to reach to us Through our Whatsapp: +250 792 576 938
  • On public holidays, only emergency cases are received. To contact emergency services at King Faisal Hospital, Rwanda, dial +250787458888. Shift leaders will immediately attend to patients.
  • For further assistance, please send us an email at or write to us on social media on Twitter @kfaisalhospital and Facebook at King Faisal Hospital Rwanda

You will check in at the outpatient registration desk in the hospital lobby on the day of your appointment. Our staff will guide you through the registration process and gather your personal information, including your name, address, and insurance details. You will also be asked to provide information about your medical history and current symptoms.Once you have completed the registration process, you will be escorted to the outpatient clinic. Our medical team will conduct a thorough assessment to determine the best course of treatment for you. This may include diagnostic tests, consultations with specialists, or medication prescriptions. Based on the assessment results, our medical team will develop a personalized treatment plan for you.Once your treatment is complete, our medical team will provide detailed instructions on follow-up care and any necessary medication prescriptions. If you require additional support after your visit, our team will work with you to develop a plan for ongoing care. This may include additional appointments with specialists, referral to other healthcare providers, or home care services.We are committed to providing our patients with the highest quality care and support at King Faisal Hospital Rwanda. Our admissions and discharge process for outpatient services is designed to ensure that our patients receive the best possible care from the moment they arrive until the moment they leave.Please don’t hesitate to speak with our staff if you have any questions or concerns about our admissions or discharge process.

Intentions MatterA consulting physician may perform diagnostic testing or initiate treatment as part of a consultation service (more on that to come), or may even take over the patient’s care at a later date, but the point of a consultation is always the same: With the consulting physician’s advice as a guide, the attending/requesting physician intends to continue to treat the patient. If the requesting physician intends for the consulting physician to assume immediate care of the patient’s condition, the service is not a consultation, but instead a referral or transfer of care. A transfer of care occurs “when a physician or qualified NPP requests that another physician or qualified NPP take over the responsibility for managing the patient’s complete care for the condition and does not expect to continue treating or caring for the patient for that condition” (Medicare Claims Processing Manual, chapter 12, section 30.6.10.B). For instance, a pulmonologist sees a patient at the primary-care physician’s (PCP) request. The consultation request specifies, “Patient wheezing indicates that she may suffer from asthma. Please provide additional workup and your opinion on treatment options.” This service has a request and reason, and the PCP clarifies his wishes to continue to treat the patient for the possible asthma. If the pulmonologist responds with a written report outlining a care plan and possible treatment options, he has met all outpatient consultation requirements and may report 99241-99245, as appropriate to the documented service level. In contrast, consider this example: An ED physician treats a patient for a sprained ankle (845.01 Sprains and strains deltoid (ligament), ankle) by strapping (29540 Strapping; ankle and/or foot). The ED physician discharges the patient and advises him to visit an orthopedic clinic for follow-up. In this case, the orthopedist would not report a consult upon seeing the patient because the ED physician isn’t really seeking the orthopedist’s advice or opinion. When a physician assumes immediate responsibility for a patient’s care, you should report an appropriate inpatient or outpatient E/M service level. Do not report a consultation code to describe the visit—even if the service otherwise meets the consultation requirements.A Consult Can Include TreatmentRegardless of whether the consulting physician initiates treatment, CPT® guidelines clarify that payers should recognize a consultation service as long as the visit meets all consultation criteria and no care transfer occurs. Medicare rules confirm this advice with the statement, “Payment for a consultation service shall be made regardless of treatment initiation unless a transfer of care occurs.” For example, a patient visits his PCP with chest pains consistent with unstable angina (411.1 Intermediate coronary syndrome). The PCP requests a consultation from a cardiologist to evaluate the patient and to provide treatment recommendations. The cardiologist performs a diagnostic heart catheter (for instance, 93510 Left heart catheterization, retrograde, from the brachial artery, axillary artery or femoral artery; percutaneous), which showed minimal disease, writes a prescription for the patient, and prepares a letter with findings and recommendations for ongoing care. Although the cardiologist initiated care, the service meets all the consultation requirements and may be reported as such.Group or Specialty Physicians Can Request ConsultsCMS guidelines allow for same-specialty or same-practice consultations “when the consulting physician or qualified NPP has expertise in a specific medical area beyond the requesting professional’s knowledge.” CMS does warn, however, “A consultation service shall not be reported on every patient as a routine practice between physicians and qualified NPPs within a group practice setting” (Medicare Claims Processing Manual, chapter 12, section 30.6.10.E). For example, an ear, nose and throat (ENT) specialist sees a patient who complains of left-side-only hearing loss (388.40 Abnormal auditory perception, unspecified). The ENT suspects an acoustic neuroma due to the single-sided nature of the problem, and requests a consultation with a neuro-otologist in the same practice. As long as the service meets all the consult requirements (request, reason, and report), the neuro-otologist may report the service with the appropriate outpatient consultation service code (99241-99245). Because same-specialty/practice consultations provide an opportunity for abuse, requesting physicians should clarify in the documentation that the same-specialty/practice consulting physician truly has a skill set the requester does not have. Otherwise, the payer may view such consultation claims as an abusive or fraudulent attempt to gain payment for an unwarranted service. Remember: If the specialist knows he or she does not have the skills or expertise to treat the problem, and is asking the subspecialist to handle that portion of the patient’s condition, then you cannot bill a consult for the subspecialist’s services. Rather, the service represents a transfer of care, and you would report the code for the appropriate inpatient or outpatient E/M service level. In an upcoming issue, we’ll report on general reporting guidelines and code selection for inpatient and outpatient consultation services.