King Faisal Hospital, Rwanda, a center of excellence in health service provision, clinical education, and research. This is an exciting time for King Faisal Hospital, Rwanda, as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic, compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services. We are looking for suitable candidates to fill the following positions.

Job Responsibilities

• Manage patient appointment scheduling accurately in the Hospital Management Information System (HMIS).
• Ensure patients are booked with the appropriate doctors and clinics based on their needs.
• Maintain constant communication with patients, other customer care staff, and clinical staff to ensure smooth patient flow through the department and proactively inform patients of any anticipated delays.
• Log and track all patient complaints and feedback to identify bottlenecks and service gaps for corrective action.
• Maintain a thorough understanding of the functions and operations of all hospital departments.
• Demonstrate strong knowledge of hospital policies and procedures governing access to care.
• Conduct proper patient orientation and guide patients within the hospital facility.
• Participate in patient waiting time surveys and service improvement initiatives.
• Strictly adhere to all Health and Safety policies and procedures.
• Ensure compliance with Infection Prevention and Control (IPC) policies and procedures.
• Participate in the patient satisfaction survey, as well as the annual fire, emergency evacuation, and safety drills for patients and personnel.

Education and Experience

• He/she must have a minimum of a Bachelor’s Degree in Hospitality Management or any related field
• A minimum of two (2) years’ experience in Hospitality Management, preferably in hospital settings

Skills and Abilities

• Deep knowledge of work processes and/or procedures such as daily patient care tasks, planning, and organization
• Basic computer knowledge.
• Excellent verbal, written, and interpersonal skills.
• Disposition, tact, courtesy, enthusiasm, cooperation, and sincerity as they affect fellow workers and others.
• Makes clients and their needs a primary focus of work and actions. This includes clients that are both internal and external to the Hospital.
• Gives out information and ideas clearly and concisely, including the requirement to inform and persuade.

How to Apply:

Application Link: https://docs.google.com/forms/d/e/1FAIpQLScFe5vfAkgbjXNkiaM2Hg-ETCkOv4xjs5LHsqzA9JSePKl9pA/viewform?usp=publish-editor

Qualified candidates should submit their application as one PDF document, including a cover letter addressed to the CEO of King Faisal Hospital, curriculum vitae, notarized academic credentials, copy of national ID, license to practice, criminal record, and recommendation letter(s) from previous employer(s), to the above-mentioned link by September 26th, 2026.

KFH Rwanda is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.